Return Request from Truck Specialties

Your Truck Accessories Source

Toll Free Order Line
1-888-765-1711
9:00am to 5:00pm CST Monday - Friday

Return Request

If you intend to return any item for any reason you must complete this request. Failure to do so will void your right to return the item. Remember, you only have 30 days from the date the item was delivered to you to file this request*.

This is necessary for:

Identification of your returned package. Our distributors receive thousands of packages every week. Without the proper RGA number (Return Goods Authorization) identifying it, your package becomes the proverbial "needle in the haystack".
Getting your package to the right distributor. We use various sources to get your order to you fast. Returned items must be sent back to the original shipper. Shipping a return to our P.O. Box or another inappropriate destination, will significantly delay the processing of your return and may result in additional fees or the loss of your package. We are not responsible for lost packages sent to these improper addresses.
Avoiding lost returns. Without a proper RGA number and Shipping Tracking number, your package can easily get lost. Without these numbers, identifying a lost package is almost impossible. If we cannot find your package, we cannot process your return.
Receiving credit or avoiding an additional charge. Without proof of delivery, we cannot issue credit. In addition, if you requested a reship, without proof of delivery of the returned item, we must charge you for the cost of the reshipment.

	Order Number:
	Order date: (mm/dd/yyyy)
	Ship To Name:
	Your email:
	Ship To Zip Code:

	Please provide information on the item you would like to return: (one item per Return Request)
	Item Number:
	Item Description:
	Choose one of the following reasons for your return: I changed my mind. e.g., didn't like fit, color, style, etc. I made an error when I placed the original order. The item was damaged or defective but NOT due to shipping The item was damaged due to shipping (you only have five business days to report shipping damage) You shipped me the wrong item. My order was double shipped. This return is for the second shipment. I cancelled my order, but it still shipped. Other...please describe in detail below.
	Do you want us to ship you another item? Yes - The part you sent me was the part I ordered. However it was damaged / defective. Yes - The part you sent me was the part I ordered. However, I want a different part (describe below). Yes - The part you sent me was NOT the part I ordered. Please send the correct part (describe below). No - I do not wish to receive another item at this time.
	Please enter a few comments describing the reason for the return and the replacement you want sent (if any):
	Return Policy Acknowledgment I understand this return is subject to the Truck Specialties, Inc. return policy in effect at the time I placed my order and as such: This is a return request that must be evaluated and approved by Truck Specialties Inc, and I must receive a RGA number from before I can return the item. That an item can not be returned after 30 days from the day I received it. That, unless the return is due to shipping damage or the error of Truck Specialties, I will be responsible for paying the delivery shipping cost and the return shipping cost. That I may be responsible for other restocking charges as disclosed on the page of the item I ordered (only for select items) That I may be responsible for restocking charges if the item is not returned in its original container in the condition it was received including instructions, bagging, etc. That items that have been bent, scratched, drilled, broken or otherwise damaged due to my error are not acceptable for return. That if I misrepresent the truth in any way (e.g., purposely damaging an item to pawn it off as shipping damage), I will void my return rights and be charge for all shipping expenses.
	Please acknowledge that you have read and understand the above by selecting YES:

What to expect next:

We will contact you by e-mail with further instructions shortly. Again, please do not ship the package until we contact you with details. Your understanding and cooperation are very much appreciated!

Our online ordering system will keep all information provided completely secure using SSL encryption technology. Your credit card number will not be retained on our server. It is securely passed to our bank for processing and deleted immediately thereafter. Additionally, All information provided by you will be completely confidential. Truck Specialties Inc. does not provide customer information, mailing list or other data to any outside firms or individuals.

National Truck Accessories by Truck Specialties, Inc. PO Box 819, Lorena TX. 76655 Toll free 1-888-765-1711 Local 254-230-4615 Hours 9:00am to 5:00pm M-F

Return Request

If you intend to return any item for any reason you must complete this request. Failure to do so will void your right to return the item. Remember, you only have 30 days from the date the item was delivered to you to file this request*.

Please enter your original order information:

Return Policy Acknowledgment

What to expect next: